WavesSvc64.exe causing Dell XPS 9570 with Windows 10 Insider to freeze after startup

I usually never restart or shut down my computer, since I always put it in hybernation mode, so I don't know when this issue started.

System

  • Windows 10 Insider (19592.1001)
  • Dell XPS 9570 i7, 32GB

Symptoms after reboot

The first 5 minutes or so

  • Windows starts normally
  • Fans spin up
  • Mouse, keyboard works
  • Interacting with Windows works normal
  • Task manager does not show any process eating up CPU or RAM
  • Procmon64 shows the usuall event log (autoscrolling)

The next 10 minutes

  • Windows becomes unresponsive, all programs freeze
  • Mouse, keyboard become laggy (~ 1fps)
  • Interacting with Windows impossible
  • Task manager still not showing any process eating up CPU or RAM
  • Procmon64 lags with autoscroll showing a bunch of WavesSvc64.exe events, and eventually stops autoscrolling at all, because of total freeze

Finally

  • Everything works normal again
  • Procmon64 starts autoscrolling again

Things tried so far

  • Disable all Startup apps (didn't work)
  • Uninstall Waves MaxxAudio Pro

Any suggestions?

2

1 Answer

I ended up uninstalling and removing the Waves-driver for Realtek.

  1. DeviceManager -> Sound -> Realtek Audio -> Uninstall
  2. dism /online /get-drivers /format:table locate the inf-file of the corrupt driver
  3. pnputil.exe /d oemXX.inf (where XX is the number of the file)
  4. Reboot
  5. Install Realtek Audio drivers from Dell support website again
  6. Reboot
  7. Enabled Waves MaxxAudio Service Application under Startup Apps
5

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