Cannot use Windows search anymore. I've checked and don't see any recent updates to my laptop. When clicking in the box in upper right corner of Windows Explorer my PC briefly locks up, and a crash event is triggered. Process Monitor will also show WerFault.exe running. Same thing if pushing Windows Key + S.
Things I've tried:
- Rebuilding Index
- Troubleshooting Index (no issues found)
- SFC /scannow and DISM /Online /Cleanup-Image /RestoreHealth
- Enabling allowsxs to allow legacy edge
- Disabling Cortana and re-enabling using these steps:
- Disable and re-enable the search feature using CMD:
dism /Online /Disable-Feature /FeatureName:"SearchEngine-Client-Package" (after you disable it you need to restart windows).
dism /Online /Enable-Feature /FeatureName:"SearchEngine-Client-Package"
- Reinstall Cortana Search App from Powershell
a. Press WIN+X keys together to launch WIN+X menu and then click on Command Prompt (Admin) option. It'll open Command Prompt as Administrator.
b. Now type Powershell in Command Prompt window and press Enter. Wait for a few moments and Powershell session will be initiated in Command Prompt window.
c. Now type following command and press Enter:
Get-AppxPackage -Name Microsoft.Windows.Cortana | foreach {Add-AppxPackage -register "$($_.InstallLocation)\appxmanifest.xml" -DisableDevelopmentMode}
- Now open configuration > Cortana and select permissions from the left list. Now activate Cortana and what it can do. After doing this, my search worked again.
Events:
Fault bucket 1227156440516620908, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy P2: praid:CortanaUI P3: 10.0.18362.997 P4: 5f112369 P5: edgehtml.dll P6: 11.0.18362.1016 P7: b870b7e9 P8: 8000ffff P9: 000000000078f330 P10: Faulting application name: SearchUI.exe, version: 10.0.18362.997, time stamp: 0x5f112369 Faulting module name: edgehtml.dll, version: 11.0.18362.1016, time stamp: 0xb870b7e9 Exception code: 0x8000ffff Fault offset: 0x000000000078f330 Faulting process id: 0x35c Faulting application start time: 0x01d6883fb22fbcd5 Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll Report Id: 9e390814-980d-44df-9bb9-1bc10ef8c207 Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: CortanaUI Dump Analysis
0:019> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* GetPageUrlData2 failed, server returned HTTP status 502 URL requested: GetUrlPageData2 (WinHttp) failed: 31. DUMP_CLASS: 2 DUMP_QUALIFIER: 400 CONTEXT: (.ecxr) rax=00000052194fee20 rbx=00000052194ff350 rcx=00000052194fee20 rdx=0000000000000000 rsi=0000000000000000 rdi=00000052194fee20 rip=00007ff987e7f07f rsp=00000052194fed40 rbp=00000052194ff4b9 r8=0000000000000000 r9=0000000000000000 r10=0000000000010040 r11=0000000000100000 r12=0000000000000001 r13=0000000000000060 r14=000001c0f1810228 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000244 KERNELBASE!RaiseFailFastException+0xaf: 00007ff9`87e7f07f 0f1f440000 nop dword ptr [rax+rax] Resetting default scope FAULTING_IP: edgehtml!CDoc::Init+2b3ef0 00007ff9`16e8f330 cc int 3 EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ff916e8f330 (edgehtml!CDoc::Init+0x00000000002b3ef0) ExceptionCode: 8000ffff ExceptionFlags: 00000001 NumberParameters: 0 DEFAULT_BUCKET_ID: APPLICATION_FAULT PROCESS_NAME: SearchUI.exe ERROR_CODE: (NTSTATUS) 0x8000ffff - Catastrophic failure EXCEPTION_CODE: (HRESULT) 0x8000ffff (2147549183) - Catastrophic failure EXCEPTION_CODE_STR: 8000ffff WATSON_BKT_PROCSTAMP: 5f112369 WATSON_BKT_PROCVER: 10.0.18362.997 PROCESS_VER_PRODUCT: Microsoft® Windows® Operating System WATSON_BKT_MODULE: edgehtml.dll WATSON_BKT_MODSTAMP: b870b7e9 WATSON_BKT_MODOFFSET: 78f330 WATSON_BKT_MODVER: 11.0.18362.1016 MODULE_VER_PRODUCT: Microsoft Edge Web Platform BUILD_VERSION_STRING: 10.0.18362.959 (WinBuild.160101.0800) MODLIST_WITH_TSCHKSUM_HASH: 60330dfefd5d0f0be553ac78c9d6519541b83ad2 MODLIST_SHA1_HASH: 3f1279548e67e83550d1bdfc01a9bb2b0223dff7 NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 DUMP_FLAGS: 94 DUMP_TYPE: 1 ANALYSIS_SESSION_HOST: xxx ANALYSIS_SESSION_TIME: 09-11-2020 08:56:23.0506 ANALYSIS_VERSION: 10.0.14321.1024 amd64fre THREAD_ATTRIBUTES: OS_LOCALE: ENU BUGCHECK_STR: APPLICATION_FAULT LAST_CONTROL_TRANSFER: from 00007ff916ec2a39 to 00007ff987e7f07f STACK_TEXT: 00000052`194fed40 00007ff9`16ec2a39 : 00007ff9`16e8f330 000001c0`f1818000 00007ff9`16e8f330 000001c0`f1818000 : KERNELBASE!RaiseFailFastException+0xaf 00000052`194ff310 00007ff9`16ec2a86 : 00000000`00000000 000001c0`f1a20020 000001c0`f1818000 00000052`194ff4b9 : edgehtml!Abandonment::InduceAbandonment+0xdd 00000052`194ff410 00007ff9`16e8f330 : 00000000`00000001 00000000`00000018 00000052`194ff528 00000052`194ff4b9 : edgehtml!Abandonment::InduceHRESULTAbandonment+0x26 00000052`194ff440 00007ff9`16c491f1 : 00000000`00000001 00000000`00000000 000001c0`f1a20020 00000000`00000000 : edgehtml!CDoc::Init+0x2b3ef0 00000052`194ff520 00007ff9`16a76141 : 00000000`00000000 00000052`194ff600 00007ff9`17baa090 000001c0`f1810228 : edgehtml!CBaseCF::CreateInstance+0xa1 00000052`194ff560 00007ff9`16a7640c : 00007ff9`17dcd4e8 000001c0`f1810000 00000000`00000000 00000000`00000000 : edgehtml!InternalCreateInstance+0xc1 00000052`194ff5a0 00007ff9`16a76335 : 000001c0`f1810048 00000052`194ff710 000001c0`f1810048 00007ff9`00000000 : edgehtml!CWebPlatformTridentHost::_OnSetClientSite+0xc8 00000052`194ff640 00007ff9`16a75be0 : 000001b8`f144c800 000001b8`f144c960 000001b8`f0124360 00000000`00000000 : edgehtml!CWebPlatformTridentHost::SetClientSite+0x25 00000052`194ff670 00007ff9`16a75ad5 : 000001b8`f144c800 000001b8`f144c800 00000000`00000000 00000052`194ff970 : edgehtml!CWebPlatform::_OnInPlaceActivate+0xb0 00000052`194ff740 00007ff9`16a3f3e7 : 000001b8`f14657f0 00000052`194ff889 00000052`194ff970 00000000`003115d2 : edgehtml!CWebPlatform::_OnActivateChange+0x95 00000052`194ff770 00007ff9`16a3fd8f : 000001b8`f1465850 00000052`194ff970 000001b8`f1465850 00000000`00000243 : edgehtml!CCoreWebViewTaskHandler::_OleActivateWebPlatform+0x9b 00000052`194ff7c0 00007ff9`16bca373 : 000001b8`f143f440 000001b8`f14575e0 00000052`183fc480 00007ff9`00000001 : edgehtml!CCoreWebViewTaskHandler::Initialize+0x31f 00000052`194ff8d0 00007ff9`16bca171 : 00000000`00000000 00000000`00000000 00000000`00000001 000001b8`f14575c0 : edgehtml!CCoreWebViewDispatcher::ThreadProcInitialize+0x15b 00000052`194ffa70 00007ff9`8a557bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : edgehtml!_DocumentThreadProc+0x61 00000052`194ffaa0 00007ff9`8aa2ce51 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 00000052`194ffad0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 THREAD_SHA1_HASH_MOD_FUNC: 4bb5353777e1814e0d31f78f82499fda11e0e8e9 THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 21294b49fed2471656e5be9933f8034702d41a4a THREAD_SHA1_HASH_MOD: 5acdbe17edf94c7fb9e41ac160b8783b3c62983b FOLLOWUP_IP: edgehtml!CDoc::Init+2b3ef0 00007ff9`16e8f330 cc int 3 FAULT_INSTR_CODE: c78b49cc SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: edgehtml!CDoc::Init+2b3ef0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: edgehtml IMAGE_NAME: edgehtml.dll DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .ecxr ; kb BUCKET_ID: APPLICATION_FAULT_edgehtml!CDoc::Init+2b3ef0 PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT_edgehtml!CDoc::Init+2b3ef0 FAILURE_EXCEPTION_CODE: 8000ffff FAILURE_IMAGE_NAME: edgehtml.dll BUCKET_ID_IMAGE_STR: edgehtml.dll FAILURE_MODULE_NAME: edgehtml BUCKET_ID_MODULE_STR: edgehtml FAILURE_FUNCTION_NAME: CDoc::Init BUCKET_ID_FUNCTION_STR: CDoc::Init BUCKET_ID_OFFSET: 2b3ef0 BUCKET_ID_MODTIMEDATESTAMP: 0 BUCKET_ID_MODCHECKSUM: 18bdb05 BUCKET_ID_MODVER_STR: 11.0.18362.1016 BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_ FAILURE_PROBLEM_CLASS: APPLICATION_FAULT FAILURE_SYMBOL_NAME: edgehtml.dll!CDoc::Init FAILURE_BUCKET_ID: APPLICATION_FAULT_8000ffff_edgehtml.dll!CDoc::Init WATSON_STAGEONE_URL: TARGET_TIME: 2020-09-11T13:48:33.000Z OSBUILD: 18363 OSSERVICEPACK: 959 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 256 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt SingleUserTS USER_LCID: 0 OSBUILD_TIMESTAMP: unknown_date BUILDDATESTAMP_STR: 160101.0800 BUILDLAB_STR: WinBuild BUILDOSVER_STR: 10.0.18362.959 ANALYSIS_SESSION_ELAPSED_TIME: 4674 ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:application_fault_8000ffff_edgehtml.dll!cdoc::init FAILURE_ID_HASH: {469472d8-8601-611a-23cb-ed12c65dc0fe} Followup: MachineOwner 
